Last updated: 28 October 2026
We hope you love your copy of Do You Even Know Where You Live? However, if something isn't quite right with your order, we're here to help.
Returns
As our publication is sold as a printed magazine, we do not accept returns or offer refunds for change-of-mind purchases where the magazine exemption under Regulation 28(1)(f) of the Consumer Contracts Regulations 2013 applies.
This does not affect your statutory consumer rights.
Damaged, Faulty or Incorrect Orders
If your magazine arrives damaged, faulty, incorrect or not as described, please contact us at elll.rose.mag@gmail.com.
Please include your order number, a brief description of the issue and, if possible, photographs showing the problem.
We'll review the issue and arrange an appropriate solution, including a replacement or refund where required by law.
Photographs can help us resolve issues more quickly, but they are not a requirement for exercising your statutory rights.
Missing Orders
If your magazine hasn't arrived within the expected delivery timeframe, please get in touch at elll.rose.mag@gmail.com.
We'll investigate the delivery and arrange an appropriate resolution in accordance with your consumer rights.
Refunds
Where a refund is due, it will be issued to your original payment method unless otherwise agreed.
Once processed, refunds may take several working days to appear in your account, depending on your payment provider.
Any applicable delivery charges will also be refunded where required by law.
Order Cancellations
If you'd like to cancel your order before it has been dispatched, please contact us as soon as possible.
We'll do our best to accommodate your request, although cancellations are not guaranteed where no statutory cancellation right applies.
Any cancellation or refund rights provided by law will always be honoured.
Contact Us
If you have any questions about returns, refunds or an existing order, please email:
We'll be happy to help.